Privacy policy

Monkeybum Preface

Protecting your personal information is of the utmost importance to us in the Monkeybum team. This Privacy Policy outlines what information we collect as well as how it is used and shared. If you have any questions, please contact us on the details below and we will be happy to assist.

What information do we collect?

Natural Business

At Monkeybum we collect and process your personal information for the fulfilment of your order and the natural process of conducting business. For this, we collect contact and billing details including your name, contact details.  We will collect details directly from you and only collect that which is necessary to fulfil your order. Payment Details are collected and processed securely by Payfast- a third party PCI-DSS  Level 1 Compliant Service Provider.  No payment information is stored by us or linked to a personal identifier.  https://www.payfast.co.za/privacy-policy  No additional data is requested.

Cookies - View Cookie List.

By entering our website, certain usage information may be collected using cookies. This allows us to collect standard visitor usage information allowing us to personalise your experience – for example to retrieve a shopping cart. This can be turned off by declining the cookie policy or visiting http://www.allaboutcookies.org.

Log files will track actions occurring on the Site, and collect anonymised  data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps and Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. These will also collect information.

Marketing

For the purposes of Marketing, we may use your contact details, including your name, email address and purchase history, but will only do so when consent is given. 

How do we use your information?

We will only use your personal information for the purposes for which it was collected and agreed to. This includes the fulfilment of an order placed through the website namely, invoicing, processing your payment, confirmation of your order and couriering your package.

If you provide your consent, the information you supply will be used for targeted marketing and information that you may find helpful. You can opt out of this at any time.

When we use cookies and other device related information, we use this non-personally identifiable information to better understand our clients buying behaviour and analyse and track website usage. This allows us to optimise our shopping experience and provide a more relevant site.

Who has access to your personal information?

The Monkeybum website is run through the Shopify platform which facilitates the sale and provides analytics. As a result, your personal details will be entered on this platform when making a purchase. Shopify is an international sales platform and their privacy information can be found by going to https://www.shopify.com/legal/privacy.

Monkeybum predominantly use couriers for the delivery of orders and thus will share the required personal information for the fulfilment of the service. This information includes your name and contact details. The sharing of this information is governed in terms of the privacy policy and details of these policies are available on their websites.

If requested, we may need to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you provide your consent, your personal information is used to send targeted communication that may be relevant to you. For this we use Klaviyo and all privacy information can be found on https://www.klaviyo.com/privacy/policy.

As a user, you have the option to opt out of any advertising on social platforms as per the below:

• Facebook – https://www.facebook.com/settings/?tab=ads
• Instagram – https://www.facebook.com/settings/?tab=ads
• Google – https://www.google.com/settings/ads/anonymous

In addition you go to the Digital Advertising Alliance’s opt-out portal on http://optout.aboutads.info/ to opt out of some of these services.

How long do we keep your information?

Monkeybum will not keep your personal information longer than necessary for the purpose for which it was captured and used.  This will depend on what information it is and the purpose for which it is processed. You have the right to ask us to delete your information at any time.

Version control

Please note, this privacy policy may be updated due to changes to our operational, marketing, legal or regulatory requirements. The date of update will be recorded for your reference.

How to get hold of us

If you have questions regarding the use of your information or otherwise, please email hello@monkeybum.co.za.

Information officer: Claire Davies
Last updated 22 June 2021