How long will my order take?
While some items are ready to dispatch immediately, others may need to be printed. Please allow for 1 week for production/packaging and 3-5 days for courier.
Custom orders will take 2 weeks for production and 3-5 days for courier.
The courier service does not operate over Saturday’s and Sunday’s
How do I make a payment?
You can choose to use either your card (credit or debit) or you can EFT (via bank transfer). The online store will guide you through the checkout process according to the option you select.
What if I don’t have a credit/debit card?
You are able to EFT when making payment for your purchases on checkout. Just select the EFT option instead of the credit/debit card option.
Do I need to setup an account with you?
No. But you should. You are not required to setup an account with us to make your purchase but setting up an account will make the purchasing and checkout process much quicker for subsequent purchases. We will store your address and contact details for quicker checkout in future. You would be able to use multiple delivery addresses by having an account setup and you can view your purchase history with Monkeybum. Your information is kept securely, and we will not share this information with anyone else.
Can I collect my order?
We are an online store and we offer delivery of your order to your (home or office) door with our preferred courier
Can I buy something as a gift for someone else?
Yes. We do offer a gift wrapping service (use the search bar and add gift wrapping to your cart). We can add a personalised note to your gift (just include the wording in the comment box on checkout). Don’t forget to change the delivery address to the person receiving the gift.
Do you do Custom Garments?
Please email firstname.lastname@example.org should you have a custom design in mind. We do offer some custom design options. Having the artwork/design ready for us will make the process a bit faster.
How can I contact Customer Service?
Please email email@example.com for any customer service related enquiries.
Can I become a stockist?
We do offer wholesale prices to retailers but we do require a minimum purchase. Please email firstname.lastname@example.org for more information.