Shipping and Returns


DELIVERY

IMPORTANT

Please allow for 1 week for production and packaging and 3-5 days for the courier.

  • Order lead times are generally two weeks. We need 1 week for print production. And 3-4 working days for the courier. Taking us to two weeks.
  • When you place your order, we have to update the print production queue with a list of items to be printed including sizes, colours and garments. For custom artwork changes, we also have to squeeze in time to update artwork.
  • Once your order comes back from the printers, we have to package your order and make out a courier bag. We then "fulfill" your order via our website and an email is then sent to you with a tracking number.
  • This doesn't mean your parcel is with the courier just yet, but it does mean it is ready for the courier to collect. You can then track your parcel through the email we send you by clicking on "view my order". This will take you to the courier website with your tracking number.

We deliver directly to your door (home or office) with Fastway Couriers for Major centers and Aramex for outlying regions.

Courier Fees:

  • Normal Shipping R100

Courier Lead Times: 

  • Port Elizabeth 2-3 days
  • Major Cities 3-4 days
  • Outlying Areas 4-5 days


Major Cities Include:

  • Johannesburg
  • Pretoria
  • Cape Town
  • Durban
  • East London
  • Port Elizabeth
  • Bloemfontein

  • George
  • Plettenberg Bay
  • Knysna
  • Somerset West
  • Paarl
  • Stellenbosch
  • Krugersdorp
  • Polokwane
  • Potchefstroom
  • Umhlanga
  • Amanzimtoti
  • Ballito

  • Addo
  • Kirkwood
  • Grahamstown
  • Port Alfred
  • Cape St. Francis
  • Humansdorp
  • Jeffrey’s Bay

 RETURNS

If you need to return or exchange your order, you are welcome to do so within 14 days of the date of delivery.  You will need to arrange to courier the order back to us at your expense.  You will then be able to choose something else from our store or we can offer you a refund once we have received the goods.  In order to receive a refund, the garments cannot have been worn or the item used and the tags should still be attached.ite

 We do not accept returns for sale items or for customised items.

If your order is damaged during delivery, please contact us immediately so that we can rectify it on hello@monkeybum.co.za